SERVICE FAQ
IMPORTANT QUESTIONS AND ANSWERS
We not only care about your good looks, but also your good eyesight. Your concern, regardless of its nature, is of high importance to us. On this page, we share useful tips on how to care for and maintain your glasses. You will also find quick help if your glasses should ever become defective. We are here for you and are happy to support you.
Lunor eyeglass frames can be purchased exclusively from our local partner opticians. We work with the best opticians around the world. In our Store Locator, you can find an optician offering the Lunor product range in your area.
If you are not able to find an optician in your area, or you have trouble with the search, please contact us.
A style consultation to find the perfect Lunor eyeglass frames for you is only possible on site with your optician. We work together with the best opticians worldwide, who are trained to find the perfect glasses for your style and your face shape. You can find all of Lunor’s partner opticians in our Store Locator. If you would like to learn more about suitable frames for you before your personal on-site consultation, you may find inspiration here in the “Luniversum”:
https://luniversum.com/en/glasses-face-shape/
https://luniversum.com/en/glasses-eye-color/
https://luniversum.com/en/eyebrows/
In our Store Locator, you can find partner opticians around the world. They will gladly assist you in the selection and purchase of your Lunor eyeglass frames. If you are not able to find an optician in your area, or you have trouble with the search, please contact us:
Via live chat: our service team employees will answer you as promptly as possible.
By e-mail: service@lunor.com
By phone: +49 7052 40896-0
It is very important to us that your Lunor glasses give you the best possible wearing experience. We therefore offer our eyeglass frames exclusively through our partner opticians. Why? Because we want you to have the opportunity to try on and select your glasses personally. In this way, you can be sure that the glasses not only look great, but also fit optimally and comfortably. After all, glasses are an important companion in everyday life.
Our glasses are not simply accessories – they are medical products that are personally adjusted to you and to your vision needs. This can only be ensured by experienced opticians. They not only determine the correct glass thickness for you, but also assist you in finding the right glasses for your face shape and lifestyle.
In our Store Locator, you will find a variety of partner opticians worldwide who will gladly assist you in the selection and purchase of your Lunor eyeglass frames. With their expertise and dedication, they ensure that you find the perfect glasses that not only look good, but also suit you optimally.
If you are not able to find an optician in your area, or have trouble with the search, please contact us:
Via live chat: our service team employees will answer you as promptly as possible.
Via E-mail: service@lunor.com
Via telephone: +49 705 240 896-0
You cannot buy your Lunor eyeglass frames directly from us. We believe that only a competent optician in your area can offer personally tailored adjustments before purchase as well as ongoing consultation and support. In our Store Locator, you will find a variety of partner opticians worldwide. These experts are available to you to assist with the selection and purchase of your Lunor eyeglass frames. If you have difficulties finding an optician in your area or you have questions about the search, please contact us:
Via live chat: our service team employees will answer you as promptly as possible.
By e-mail: service@lunor.com
By phone: +49 7052 40896-0
You will not find prices on our website. This is because they can vary by country due to different currencies. Your local Lunor partner optician will gladly provide information on the price of your Lunor eyeglass frames.
It is best to contact the optician from whom you purchased your glasses. Your optician will offer you professional support and usually has the correct tools and replacement parts at hand. If necessary, your optician can also order replacement parts directly from us. And the best part is: they will ensure, after the repairs, that your glasses are perfectly adjusted for you once again. Please note that we do not offer repairs and do not send replacement parts directly to customers.
If your glasses have white stains, this is most likely due to a normal reaction to the natural excretions of your skin, such as sweat.
The quality of our frames is important to us and we use premium cellulose acetate from Italy for our acetate frames. Cellulose acetate is a natural material that is mostly (60-80%) made of cellulose. Our matt eyeglass frames get their characteristic velvet matt surface through a special process which is similar to sandblasting. The structure of the surface offers deposit areas for particle such as skin cells and sweat, which is why matt acetate frames are more prone to white stains than glossy frames.
The care of your matt Lunor glasses is crucial to ensure the best vision and longevity possible. We recommend cleaning the frames regularly with clear water and, if necessary, a mild pH-neutral soap. Afterwards, a special Lunor care cream for matt frames, which can be obtained for free from your optician, can be applied. Alternatively, you can also use an unscented hand cream.
Tip: your optician can restore your frames with a professional cleaning or polishing.
Unfortunately, we do not have information regarding the our partner opticians’ inventories. We recommend that you ask your optician in advance if they have your desired model in stock. If not, your optician can simply order your preferred Lunor eyeglass frames from us on approval and, if you are not pleased with them, they can simply return them to us.
We offer clip-ons for a selection of our acetate frames. With a Lunor clip-on, you can transform your corrective frames into sunglasses with a single movement, without having to sacrifice your prescription. You can find all of the available clip-on models on our website. If your model is not listed, you may gladly inform us, thereby helping us with the development of our collection.
You can find all available colors and models on our website under Collection.
We identify our official partner opticians on our website in the Store Locator. If you have doubts or cannot find your optician in our Store Locator, contact us at service@lunor.com.
No worries, you can simply contact another of our Lunor partner opticians. You can find our partner opticians in the Store Locator on our website.
Yes, we usually have spare parts for all of our eyewear models. And that even if they are already several years, sometimes even decades, old. Our handmade glasses are of the highest quality, so repairing them is almost always worth it. We firmly believe that repairing is more environmentally friendly than buying new glasses at short intervals. Your optician can order the spare parts directly from us.
If your favorite model is no longer available in our current collection, we can check if we still have it in stock, or whether we can help you to select similar Lunor eyeglasses from our current collection. Please note that the purchase of your frames is only possible through one of our partner opticians.
To be sure you are buying authentic Lunor eyeglass frames, you should only purchase them from our official partner opticians, as listed by us.
If you have already purchased eyeglass frames, we can assess – but not guarantee – the authenticity of your Lunor glasses if you provide high-resolution photos. Send us your photos of the front, the side, the inside of both sides of the frames, as well as the rear view to servicel@lunor.com
There is a variety of suitable eyeglass options for people with contact allergies. Wearing comfort and tolerance to the materials take top priority in the selection of the correct glasses. People with allergies in particular should look for low-allergen materials.
Glasses made of high-quality cellulose acetate are a good choice for people with metal allergies. This bioplastic material is made of cotton and is generally harmless. All Lunor acetate eyeglasses are handcrafted from premium cellulose acetate and are ideal for people with metal allergies.
For people with allergies who are sensitive to nickel, eyeglass frames made of titanium are an ideal option. Titanium is anti-allergenic and light, but yet stable. Lunor offers a large selection of titanium frames.
Stainless steel is considered to be well tolerated by the skin and is used in our Lumag factory.
The critical factor is the electroplating, i.e. the surface coating of glasses. Allergen-free materials like gold or palladium should be used for this. All eyeglass frames from Lunor are electroplated without the use of nickel. Our stainless steel frames are additionally sealed with a protective coating.
All metal frames from Lunor are fitted with the original Lunor titanium nose pads. They do not tarnish, they do not discolor and they are usually well suited for people with allergies.
It is advisable to contact an experienced optician when choosing the correct glasses for people with allergies. They can offer individual consultation and select the appropriate glasses, taking individual allergies into consideration.
Thanks to our transparent manufacturing process and the complete traceability of all individual parts and materials, we are happy to provide you with reliable information on the materials we use.
The titanium that we use for our titanium frames is completely nickel-free, just like our electroplating.
Stainless steel is an alloy that inherently contains a small amount of nickel. At Lunor however, we use stainless steel with an extremely low nickel content. We place special emphasis on the processing of the surface since this comes in direct contact with the skin. For this, we use no nickel in the electroplating and also apply a protective coating.
You have several ways to contact us:
Via live chat: our service team employees will answer you as promptly as possible.
Via E-mail: service@lunor.com
Via telephone: +49 705 240 896-0
Your optometrist knows your eyes and your needs for premium eyewear better than anyone. He can usually carry out repairs quickly and easily on site and often even has the right spare parts in stock. If the lens of your glasses needs to be re-fitted due to a repair, only your optician can guarantee that it will fit perfectly and that you will have perfect vision again. He will also check the fit of your glasses right away and can make adjustments.
Clean your Lunor acetate frames regularly with the cleaning cloth provided or another suitable, soft eyeglass cleaning cloth. You can also clean your frame with clear water and a little ph-neutral dishwashing detergent if necessary.
All Lunor acetate frames are made of high-quality cellulose acetate. Through daily usage or contact with skin, sweat, makeup, etc., they can become discolored or misshapen. For this reason, you should avoid exposing your eyeglasses to high temperatures whenever possible (in the sauna, on the dashboard, …) and avoid contact with salt or chlorine water and other aggressive substances. If your frames become misshapen or show deposits, an optician can restore them to perfect condition with professional cleaning and readjustment.
If you have matt Lunor acetate frames, after cleaning you should always apply the free care cream provided. Be sure to avoid the lenses. If you do not have the care cream at hand, you can also use mild, unscented hand cream. You can get the care cream, free of charge, from your Lunor partner optician.
Titanium is extremely lightweight, yet strong and resistant while also being flexible. Among allergy sufferers, titanium is the most popular metal because it is nickel-free andanti-allergic. Titanium is also biocompatible and recyclable, making it a highly environmentally friendly material. Cleaning your titanium frame is also extremely uncomplicated. You can clean them regularly with the cleaning cloth provided. Every now and then you can clean your frame under clear water and if necessary a small amount of ph-neutral dishwashing detergent. Be sure to dry the frame thoroughly and gently with a soft cloth afterwards.
All Lunor stainless steel frames are manufactured in our own Lumag factory on the edge of the Black Forest. By purchasing a Lunor stainless steel frame, you are supporting our eyewear makers in cultivating the knowledge and craftsmanship of traditional eyewear manufacturing in Germany. Stainless steel is an extremely durable material, which will give you many years of enjoyment. It is perfectly suited for people with allergies and is either electroplated by us without nickel, or coated. Cleaning your stainless steel glasses is also extremely uncomplicated. You can clean them regularly with the cleaning cloth provided. Every now and then you can clean your frame under clear water and if necessary a small amount of ph-neutral dishwashing detergent. Be sure to dry the frame thoroughly and gently with a soft cloth afterwards.
The care of your genuine horn frames depends on how often you wear them and which environmental factors they are exposed to. You will receive a special care cream along with your buffalo horn frames. If the frames get dry, you should apply a thin layer of the cream. You can tell that the horn is dry if it become less glossy and the surface feels rough. Be sure to avoid the lenses when applying the cream. Afterwards, simply polish them gently with a soft cloth to maintain the glossiness and value of your frames over the long term.
You can use the microfiber cloth provided to clean your eyeglass lenses. Be sure to first remove any dust or dirt from the lenses and the cloth to avoid scratches. If you would like to clean the lenses with water, please only use a damp microfiber cloth. Avoid cleaning them under running water.
Your optician can of course also support you in cleaning your frames and lenses. It is advisable to have your horn-rimmed glasses professionally polished and checked from time to time.
Please note that excessively high temperatures, humidity or aggressive cleaning agents can damage your horn-rimmed glasses. Never use an ultrasonic bath to clean the frames. Do not bend the frames yourself and do not put weight on them.
To get as many years of enjoyment out of your Lunor frames as possible, be sure to care for your glasses well and clean them regularly. From time to time, you can bring them to your optician to be checked or cleaned and, if necessary, for a new adjustment to ensure optimal wearing comfort. Do not try to repair your frames yourself, tighten screws, or the like. Your optician has the experience and necessary tools for this. Do not expose your frames to extreme temperatures or aggressive substances (e.g. cleaning agents, chlorine or salt water).
The Lunor care cream was developed especially for matt acetate frames. When the surface is matted, it becomes rough and is therefore more susceptible to discoloration than high-gloss polished frames. The Lunor care cream seals and cares for the acetate, thereby helping prevent deposit buildup. Apply a thin layer of care cream after each cleaning, being sure to avoid the lenses.
There is no generally recommended service interval for glasses. Whether and how often eyeglasses should be checked by an experienced optician is dependent on their age, as well as on how often and how roughly they are worn. Your optician can, from time to time, professionally clean, polish and restore your frames. Furthermore, they can check for the correct fit of your glasses and adjust them, if necessary.
